Assistant Community Manager

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Job Summary

The Assistant Community Manager plays a critical role in supporting the daily operations of a Sun community. This position assists the Community Manager in ensuring efficient office administration, property maintenance coordination, and strong resident relations. The role also contributes to marketing efforts, leasing activities, and the sale of new and pre-owned homes. The Assistant Community Manager is organized, customer-focused, and proactive in maintaining the quality and appeal of the community.

Job Duties

• Handles delinquencies and approves eviction proceedings while adhering to Sun's policies. (Essential)
• Monitors, codes and approves invoices for operating expenses and sales related costs (Essential)
• Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as filing to collect on delinquent debts (Essential)
• Handles customer issues in a timely and professional manner, communicating through a variety of means (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Coordinates and assists with the Lease Purchase Program (LPP), including repairs, leasing, LPP sales, refurbishments, re-leasing, closing, and follow-up. Coordinates and follows-up on service requests
• Ensures customers and residents receive the highest levels of service consistent with Sun's customer service philosophy
• Reports any deficiencies, which would adversely affect the operation of the community
• Identifies and prepares sites for model homes. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
• Inspects and recommends purchase and renovation of used/repossessed homes
• Enforces community rules and regulations
• Reviews monthly property accounting reports and compiles reports for the accounting department, as required.
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
• Ensures that overall community appearance is well maintained and groomed to Sun's curb appeal standards
• Plans and coordinates resident relation events and activities
• Initiates and maintains local dealer relationships
• Handles emergencies that may arise onsite, insuring adherence to standard operating procedures
• All other duties as assigned
• Assists with developing a marketing strategy and maintains effective advertising to attract prospective residents to the community

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree in Related field (Preferred)
• 2 years in in general business and customer service experience (Required)
• 6 months in in prior sales and leasing experience (Preferred)
• Excellent written and verbal communication skills
• Demonstrated leadership abilities
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Intermediate computer proficiency
• Flexibility to respond to community needs during non-business hours
• Must have a valid driver's license