Telecommunications Analyst

The Low Voltage Utility Analyst is responsible for supporting the delivery of internet and telephone services (Low Voltage Utilities) across Sun Communities locations, and for the successful achievement of Suns low voltage objectives.

JOB DUTIES

• Troubleshoots issues with low voltage utilities across multiple locations
• Places orders for low voltage utilities across various Sun properties
• Identifies and verifies installation locations for low voltage utilities with onsite team members and vendors
• Coordinates onsite vendor installation of low voltage utilities with the construction team
• Monitors low voltage utilities construction, installation and turn-ups to ensure services meet expectations and are completed successfully
• Assists in keeping Suns managed services platform (MSP) up to date with low voltage utility information for all Sun locations
• Implements emergency telephone services at Sun properties (Kings III)
• Provides high-quality customer service experiences by communicating effectively with stakeholders and informing them of important information and dates
• Works with ISPs and telecom companies to stay up to date with the latest service offerings and technologies

REQUIREMENTS

• High School Diploma or GED (Required)
• Associates Degree in Information Technology, Engineering, or related field (Preferred)
• Bachelor's Degree in Information Technology, Engineering, or related field (Preferred)
• 1 year working in IT service delivery
• 1 year delivering internet and telephony services to clients
• 1 year troubleshooting and resolving internet and telephony service issues
• Working knowledge of telephony components (VOIP/analog), technologies and programming
• Working knowledge of Internet circuits and supporting components
• Ability to collaborate with a team on effective processes
• Excellent written, verbal and presentation skills
• Ability to respond to business needs after normal business hours.
• Ability to use Microsoft Office suite (Word, Excel, Outlook)
• Ability to travel by car or plane with overnight stays as required: 5-10%

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center with Free Personal Training & Group Fitness Classes
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty