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Resort Reservation Specialist

Main Office (MOS)

 

 

Do you enjoy working in sales and customer service roles? Are you looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Communities and embark on an exciting new opportunity! We are looking for a Resort Reservation Specialist to create a pleasant and engaging experience for our RV resort customers. If you have customer service experience, we want to talk to you!

OVERVIEW

Resort Reservation Specialists create a pleasant and engaging experience for our RV resort customers through inbound and outbound call efforts, complete site reservation transactions and sell vacation rental home reservations, vacation enhancers and upgrades.

JOB DUTIES

  1. Field incoming web chats and phone calls from the resort hotline and field.
  2. Guide incoming callers through the reservation process.
  3. Advise customers through the customer experience process.
  4. Educate guests on resort locations, amenities and bookings.
  5. Meet and/or exceed targeted calls, site nights, presented/handled call ratios, and revenue creation on a daily, weekly and monthly basis.
  6. Ensure a positive customer experience by effectively managing the site rental process through inbound and outbound calls and Sales Force lead software which includes reservations, reservation payments, and retaining knowledge of all company RV resorts and amenities.
  7. Work with existing customers to obtain potential new customers through referral programs.
  8. Maximize sales by extending the stays of customers, reserving future bookings, and selling vacation enhancers.
  9. Meet and/or exceed all reservation goals as assigned.
  10. Adhere to all company policies regarding inbound and outbound calls.
  11. Other duties as assigned.

REQUIREMENTS

  • High School Diploma or GED
  • Minimum of 1 year sales and customer service experience
  • Excellent customer service and organizational skills
  • Strong interpersonal and communication skills
  • Basic computer proficiency skills including the ability to use Microsoft Office Suite, email and internet

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with two PPO plan designs so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental Plan
  • Voluntary Vision Plan with the option of electing coverage for you and your family members at affordable rates
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with employer matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Site Rent Discounts for team members who live in our communities
  • Paid Time Off including nine holidays, vacation, personal, sick time, bereavement and pay for jury duty



Southfield, MI, US

Employment Type:  Regular
Classification:  Full Time
Job Reference:  79986


Nearest Major Market: Detroit

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