RVP, RV Operations

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Job Summary

Job Duties

• Determines and approves staffing levels for each resort in conjunction with budget. (Essential)
• Ensures compliance with federal, state, and local agencies that regulate fair housing laws and resort operations. (Essential)
• Creates and submits annual operating and sales budgets and accepts total budget responsibility for each resort. (Essential)
• Conducts on-site inspections and ensures each resort is consistently maintained and groomed to Sun’s curb appeal standards at all times. (Essential)
• Develops annual occupancy, lease-up and sales projections; implements programs to achieve them. (Essential)
• Handles and resolves resident and guest complaints in a timely and professional manner, including asking questions to determine the validity of complaints and offering possible solutions consistent with established guidelines. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Implements marketing and advertising plans, including specific objectives and activities to achieve targeted results; revises as needed when changes in market are perceived.
• Ensures resort team members at all levels provide guests and residents the highest level of service consistent with Sun’s Customer Service philosophy.
• Ensures internal control practices are adhered to and monitors compliance; recommends changes to operating controls as needed.
• Ensures implementation of annual capital improvement program.
• Monitors safety, loss, and risk management at each resort as it relates to property, vehicles and equipment.
• Ensures compliance of policies designed to increase team member safety. Completes and submits workers’ compensation accident reports and incident report on a timely basis.
• Approves selection of all contractual services for assigned resorts.
• Collaborates with sales team members to purchase new and pre-owned home inventory; develops pre-owned home listing and brokerage plan for the portfolio.
• Reviews monthly property accounting reports and compiles reports for Accounting, as required. Prepares monthly P&L variance explanations including a corrective action plan where needed.
• Ensures availability for after hour emergencies and other activities as necessary.
• Maintains knowledge of current market surveys and existing market conditions.
• Attends periodic training and product meetings and continues to update knowledge and education on industry product, services and trends.
• Supervises openings of major sales centers at expansions and developments.
• Develops and implements effective retailer relations program.
• Collaborates with RV Resort Managers to develop effective resident-relations activities at each resort.
• Reviews recommended equipment needs in conjunction with resort management.
• Prepares pro-forma budgets as requested for newly acquired RV resorts, including ground-ups and expansions.
• Maintains accurate rent roles in conjunction with RV Resort Managers.
• Ensure rent is collected by RV Resort Managers at each resort on a timely basis.
• Meets with residents, homeowner associations or boards as required and maintains effective communication.
• Other duties as assigned.

Requirements

• Bachelor's Degree in real estate, business, hospitality, or related field (Required)
• 5 years in property management or hospitality experience, including 2 years' supervisory experience (Required)
• Demonstrated leadership abilities
• Excellent interpersonal and communication skills
• Thorough knowledge of federal, state, and local laws pertaining to fair housing and employment law
• Strong organizational skills
• Working knowledge of basic accounting principles
• Ability to travel with overnight stays
• Computer proficiency, including the ability to use the Microsoft Office Suite, email, and internet
• Flexibility to respond to resort needs during non-business hours