Product Owner - Customer Portal

OVERVIEW

We are seeking a strategic, user-centric Product Owner to lead the vision, development, and continuous improvement of our Customer Portal—a core digital experience for our residents and guests.  The ideal candidate is a creative thinker with a deep understanding of digital customer engagement, preferably within the property management or real estate industry.  They will enhance our digital tools to elevate the customer journey—from application through the full resident lifecycle by helping to shape the product roadmap, prioritize development efforts, and ensure our digital products deliver measurable value to stakeholders.

JOB DUTIES

• Define, communicate, and prioritize product roadmaps, feature enhancements, and release plans based on customer insights, business goals, stakeholder input, and technology trends.
• Gather and translate feedback from residents, business stakeholders, and internal users into actionable product features and requirements.
• Work closely with the business analyst and development team in an agile environment to ensure clear requirements and timely delivery of features.
• Partner with UX/UI designers to deliver intuitive and elegant digital experiences.
• Serve as a subject matter expert and champion for portal functionality and digital resident engagement within the company.
• Monitor usage metrics, user feedback, and market trends to inform ongoing enhancements and innovations.
• Continuously advance theCustomer Portalto deliver value, ease of use, and engagement across the resident lifecycle.
• May expand responsibilities to lead additional projects, such asinternal team member mobile app or other digital products.
• Other duties as assigned.

REQUIREMENTS

• Bachelor's Degree in in Business, Computer Science, or a related field (Required)
• 5 years of experience as a Product Owner, Product Manager, or related role in digital product development
• 1 year building/managing customer portals, especially in the property management or real estate industry
• Proven ability to balancestrategic thinkingwithhands-on execution
• Familiarity with web and mobile app development and platform best practices (iOS)
• Excellent skills inrequirements gathering,road mapping,user story creation, andagile development
• Strong collaboration skills with the ability to influence cross-functional teams without direct authority
• Adept at interpreting analytics and customer feedback to drive product decisions
• Familiarity with integration points between customer portals and ERP or property management systems, preferred
• Understanding of secure portal login experiences, digital payment tools, self-service workflows, and use of Artificial Intelligence (AI) to enhance user experience, preferred

BENEFITS

At Sun, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty