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Hospitality Training Specialist

Main Office: Off Site (MOO)

 

 

Position Summary

 

The Hospitality Training Specialist will be responsible for developing and conducting training to support Sun Outdoors. This training will include but is not limited to brand standards and high-quality hospitality expectations. The role is a partner and support to our operations team ensuring the training provided to our team members supplies the tools needed to create an industry leading guest experience.

***This position has the option to work from home

 

Duties

  1. Conduct Sun Outdoors hospitality training virtually and in-person
  2. Design and improve team resources and training materials in the functional areas of core hospitality functions, such as food & beverage, guest services, and activity programming
  3. Develop training programs and curriculum for team members responsible for guest experiences
  4. Collaborate with internal stakeholders to identify and meet hospitality training needs.
  5. Partner with stakeholders to develop systems to monitor and ensure team members are performing their responsibilities according to the training
  6. Act as a subject matter expert on Sun Outdoors hospitality standards
  7. Provide support and coaching for team members while identifying sections where improvements are needed
  8. Partner with Brand Director and RV Strategy teams to lead the implementation and ongoing development of the Brand Ambassador program
  9. Other duties as assigned

 

Requirements

  • Bachelor's Degree in Human Resources, education, or business (Required)
  • Excellent interpersonal and communication skills (verbal and written) with the ability to inspire and engage learners
  • Strong organization and time-management skills to prioritize and set goals proactively
  • Creative problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners
  • Strong research skills to perform advanced and analytical research to find reliable and relevant content for the learner
  • Experience using web-conferencing applications (Zoom, preferred)
  • Ability to work as a collaborative team member in and with diverse groups and audiences, including those in remote locations
  • Ability to travel by car or plane with overnight stays as necessary: Up to 30%

 

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental and Vision Plans
  • On-Site Fitness Center with Free Personal Training & Group Fitness Classes
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life, Accidental Death & Dismemberment Insurance and Dependent Life
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Free Virtual 1:1 Tutoring for the children of Sun Team Members
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

 

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Southfield, MI, US

Employment Type:  Regular
Classification:  Full Time
Job Reference:  101341


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