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Community Engagement Coordinator

Main Office: Off Site (MOO)



Do you enjoy working in sales and customer service roles? Join our team at Sun Communities and embark on an exciting new opportunity! We are looking for a Community Engagement Coordinator to assist with scheduling property and occupancy tour appointments. If you have customer service experience, we want to talk to you!


As a Community Engagement Coordinator you'll handle all tasks associated with scheduling and confirming upcoming occupancy tour appointments between prospective residents and Community Managers. You'll also assist the customers with community selection based on their desired geographic location and community amenities.


  1. Communicate, manage and report on all assigned Salesforce-based marketing campaign leads.
  2. Coordinate and confirm upcoming occupancy tour appointments between customers and Community Managers based on available inventory of property and customer’s needs.
  3. Document the results of home tours within Salesforce.
  4. Review available homes in the property’s inventory with Community Managers.
  5. Partner with the Salesforce administrator to ensure leads are being properly routed from all external sources and report any Salesforce issues back to the administrator.
  6. Reschedule appointments as needed.
  7. Meet and/or exceed individual and team goals as assigned on a daily, weekly, and monthly basis.
  8. Adhere to all company policies regarding inbound and outbound calls.
  9. Other duties as assigned.


  • High School Diploma or GED
  • Minimum of 1 year sales and customer service experience
  • Ability to fluently read, write and speak English and Spanish
  • Excellent customer service and organizational skills
  • Strong interpersonal and communication skills
  • Basic computer proficiency skills including the ability to use Microsoft Office Suite, email and internet


At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with two PPO plan designs so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental Plan
  • Voluntary Vision Plan with the option of electing coverage for you and your family members at affordable rates
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with employer matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Site Rent Discounts for team members who live in our communities
  • Paid Time Off including nine holidays, vacation, personal, sick time, bereavement and pay for jury duty

Southfield, MI, US

Employment Type:  Regular
Classification:  Full Time
Job Reference:  83493

Nearest Major Market: Detroit