Assistant General Manager

Overview

The Assistant General Manager supports the General Manager in overseeing daily community operations and financial performance. This role serves as the primary point of contact for residents and requires 24/7 on-call coverage to support community operations and emergencies. The Assistant General Manager assists with administrative functions, marketing, leasing and home sales, maintenance coordination, budgeting, and resident relations.

Job Duties

• Processes invoices for operating and sales-related expenses. (Essential)
• Maintains petty cash and accurately records expenditures. (Essential)
• Ensures compliance with safety policies and submits workers’ compensation and incident reports promptly. (Essential)
• Complies with federal, state, and local regulations, including fair housing laws. (Essential)
• Maintains community appearance in accordance with Sun’s curb appeal standards. (Essential)
• Responds to onsite emergencies as needed. (Essential)
• Responds promptly and professionally to resident and customer issues, determines the validity of complaints, and provides solutions in accordance with Sun’s policies. (Essential)
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Consults General Manager or RVP to determine the best course of action in the event a question or situation does not have an established guideline.
• Oversees and balances property and ancillary income to ensure accurate financial records.
• Inspects homes and recommends purchases or renovations.
• Assists with marketing of models, pre-owned, and brokered homes; prepares documents for listing and sale.
• Supports site preparation for Sun Homes models and coordinates with maintenance to ready vacant sites.
• Manages rent collection, including receiving, posting, and depositing income.
• Assists with handling delinquencies and approves evictions as needed.
• Reviews residency applications and approves or denies applicants.
• Initiates and maintains relationships with local dealers.
• Assists in preparation of the annual operating budget and provides accurate data for capital expenditure (capex) and expansion budget planning.
• Reviews monthly property accounting reports, compiles information for the Accounting Department, and prepares explanations for profit & loss (P&L) variances.
• Selects, supervises, and reviews contractual services in collaboration with the General Manager and RVP.
• Initiates lease renewals and rent increase letters, ensuring timely distribution.
• Assists with management of LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closings, and follow-up.
• Assists in approving new move-in incentive requests.
• Other duties as assigned.
• Supports development of marketing strategies and maintains advertising to attract prospective residents.

Requirements

• High School Diploma or GED (Required)
• 3 years in property management/community experience (Required)
• 6 months in previous sales and leasing experience (Preferred)
• 3 years in supervisory experience (Required)
• General knowledge of maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Basic computer proficiency, including email, the internet and Microsoft Office 365
• Flexibility to respond to community needs during non-business hours
• Must have a valid driver's license