Lead Concessions Attendant

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Job Summary

A Lead Concessions Attendant serves as a key support role within our quick-service food and beverage operations, assisting with daily execution while providing informal oversight and guidance to team members. This position focuses on delivering fast, friendly, and accurate service while ensuring compliance with food safety standards and operational procedures. The Lead Concessions Attendant plays a hands-on role in guest service, food preparation, and administrative tasks such as scheduling and inventory support. This is a dynamic position ideal for team members who thrive in a fast-paced, team-oriented environment and are passionate about hospitality and quality service.

Job Duties

• Assists the manager with scheduling, ordering, menu creation, and other administrative tasks. (Essential)
• Addresses and resolves customer satisfaction issues promptly and professionally. (Essential)
• Serves as a primary point of contact offering guidance and support to Concessions Attendants (Essential)
• Ensures compliance with state and local food preparation requirements. (Essential)
• Serves alongside Concessions Attendants to fulfill orders quickly and efficiently.
• Provides friendly, high-quality, and genuine hospitality for each guest.
• Greets guests, takes orders, prepares, and serves offerings in accordance with established standards.
• Demonstrates knowledge of the menu and offerings, including dietary and allergen guidelines.
• Operates the cash register; receives payments by cash or credit card, and accurately counts and provides change when applicable.
• Prepares food and beverages throughout the day as needed, anticipating and responding to guest volume.
• Works neatly and safely, adhering to all health department rules and sanitation guidelines.
• Follows recipes accurately while maintaining consistent food and beverage preparation processes.
• Completes food and beverage assignments accurately, neatly, and in a timely manner.
• Performs shift opening, closing, and side work duties as assigned.
• Stocks and replenishes food, beverages, paper products, and utensils as needed.
• Cleans, sanitizes, and maintains concession areas in accordance with sanitation guidelines.
• Follows sanitation standards, including washing cookware and utensils throughout the shift.
• Assists with setting up and breaking down events at resort functions.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• 6 months in Minimum of 6 months of previous food and beverage experience. (Preferred)
• Ability to read and comprehend written instructions.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work both independently and as part of a team.
• Ability to tolerate fluctuations in temperature, including working outdoors in various weather conditions.
• Basic computer proficiency, including email and internet navigation.
• Must have a valid driver's license
• Required Certifications/Licensures:(Serve Safe Certification )