Community Manager

Community Managers are responsible for the operation & profitability of the community & serve as the day-to-day point of the contact for residents. They are on-call 24 hours & are in charge of everything from administrative activities, marketing, leasing & home sales of new & pre-owned homes, to property maintenance, budgeting, human resources, & resident relations.

JOB DUTIES

• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
• Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
• Conducts team member performance reviews and recommends compensation adjustments.
• Markets models, pre-owned & brokered homes for sale; Prepares documents to list & sell homes
• Manages the rent collection process including collecting, posting & depositing income from leasing of rental sites & homes, as well as collecting on delinquent debts
• Handles delinquencies & approves eviction proceedings while adhering to Suns policies
• Monitors, codes & approves all invoices for operating expenses & sales related costs
• Resolves complaints & responds to issues in a timely manner; Offers solutions consistent with guidelines
• Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, & follow-up on service requests
• Ensures compliance with federal, state, & local agencies that regulate fair housing laws & community operations
• Reviews, approves &/or denies residency applications
• Initiates lease renewals & rent increase letters, ensuring timely distribution
• Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
• Inspects & recommends purchase & renovation of used/repossessed homes
• Prepares sites for Sun Homes models; Coordinates with maintenance to ensure vacant sites are prepared for move-ins
• Handles emergencies that arise onsite, ensuring adherence to standard procedures
• Ensures compliance of safety policies; Completes workers compensation accident & incident reports in a timely manner
• Ensures that community appearance is maintained to Suns curb appeal standards
• Assists with preparation of budgets; Provides accurate data to assist in CapEx & expansion needs
• Reports deficiencies that would adversely affect the operation of the community
• Reviews & compiles property accounting reports for the Accounting Department
• All other duties as assigned

REQUIREMENTS

• High School Diploma or GED (Required)
• Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
• 2 years property management experience, including 2 years of supervisory experience
• 6 months prior sales and leasing experience
• 6 months previous experience using NetSuite
• General knowledge of maintenance
• Demonstrated leadership abilities
• Strong organizational skills
• Excellent verbal and written communication skills
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
• Flexibility to respond to community needs during non-business hours
• Ability to live on-site within the community (housing provided)

REWARDING BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan 
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty