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Attractions Supervisor

River Plantation RV Resort (RPL)

Do you enjoy working outdoors? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for an Attractions Supervisor to help ensure the safety and quest satisfaction of the aquatics and ropes course amenities at one of our RV resorts. If you enjoy working outdoors with the public, we want to talk to you!

OVERVIEW

As an Attractions Supervisor you'll assist with overseeing the day-to-day sales, customer service and operational tasks of the water park and ropes course, including financial management, sanitation and safety. You'll also supervise individual water park and rope course team members.

JOB DUTIES

  1. Monitor quality of water park and ropes course operations and team members on a daily basis.
  2. Assist with managing the day-to-day operations to maximize financial success.
  3. Ensure guest and team members follow all standard operating procedures, to ensure safety.
  4. Implement and maintain operating procedures, manuals, check lists and safety standards; ensure exceptional service and experience delivery.
  5. Assist with handling guest inquiries and complaints in a timely and professional manner.
  6. Perform water park and ropes course opening and closing duties.
  7. Supervise the condition, repair and appearance of all equipment; report any malfunctions to the Attractions Manager.
  8. Assist with coordinating team member selection, training, scheduling and development of direct reports and ensure all team members comply with appropriate policies and procedures.
  9. Conduct daily team meetings to address operations and guest needs by setting clear goals and objectives for team members.
  10. Actively foresee, plan for and mitigate any hazards or risks associated with activities.
  11. Ensure the highest level of cleanliness, organization, and care for the facilities and all related equipment.
  12. Work as scheduled and as necessary in any position in the water park or ropes course, and perform other duties as assigned.

REQUIREMENTS

  • High School Diploma or GED
  • Prior experience with operations and management of aquatic centers, pool complexes, adventure courses or related recreational facility, a plus
  • Valid Lifeguard, First Aid, CPR and AED certifications, or ability to obtain these certifications within 90 days of hire date
  • Certified Lifeguard Instructor, Certified Pool Operator (CPO), or Aquatic Facility Operator certification, preferred
  • Ability to obtain required pool and ropes course certifications within 30 days to 6-months of hire date, depending on availability of certification course offerings
  • Knowledge of waterpark operations, procedures and safety systems
  • Excellent customer service and communication skills
  • Ability to walk and stand for long periods of time
  • Demonstrated leadership abilities
  • Basic computer proficiency including the ability to use email and internet

REWARDING BENEFITS

At Sun RV Resorts, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription with two plan designs so you can choose the plan that best meets the needs of you and your family
  • Dental and Vision coverage for you and your eligible family members
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Tuition Reimbursement program providing financial support to employees who further their formal education
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Vacation RV Site Discounts for team members when visiting Sun RV Resorts across the nation
  • Paid Time Off including nine holidays, vacation, personal, sick time, bereavement and pay for jury duty



Sevierville, TN, US

Employment Type:  Regular
Classification:  Full Time
Job Reference:  87404