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Guest Services Coordinator

Lake In Wood Resort (LIW)

 

 

Are you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for a Guest Services Coordinator to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

OVERVIEW

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members.

JOB DUTIES

  1. Greet and establish rapport with guests. Field resort comments, suggestions, and complaints to the Resort Manager.
  2. Check guests in and out for their reservations.
  3. Perform general administrative duties such as answering phones, typing, copying, faxing, and filing.
  4. Collect and post security deposits, rent, or funds for other services.
  5. Complete and maintain resort records, reports, and files.
  6. Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
  7. Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
  8. Assist with the preparation of marketing materials.
  9. Other duties as assigned.

REQUIREMENTS

  • High School Education (some HS education required)
  • Prior administrative experience
  • Strong customer service skills
  • Excellent telephone skills
  • Good problem-solving skills
  • Professional appearance
  • Intermediate computer proficiency, with ability to use Microsoft Office Suite, email and internet
  • RV resort office or hotel front desk experience, a plus

REWARDING BENEFITS

At Sun RV Resorts, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental Plan
  • Vision Plan 
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty



Narvon, PA, US

Employment Type:  Regular
Classification:  Full Time
Job Reference:  89627


Nearest Major Market: Lancaster

Job Segment: Clerical, Supply, Front Desk, Administrative, Operations