Accommodation Supervisor

Job Summary

Job Duties

• Prioritise guest satisfaction by always ensuring professional and courteous communication.
• Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
• Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
• Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
• Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
• Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
• Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
• Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.
• Assist with laundry tasks including washing, drying, and ironing of linen and towels to ensure they are clean and ready for guest use.
• Use and store cleaning products and equipment safely and appropriately, following all relevant health and safety guidelines.

Requirements

• Proven experience in a supervisory role within the hospitality or accommodation sector.
• Strong attention to detail with a commitment to high standards of cleanliness and guest service.
• Excellent communication and interpersonal skills.
• Ability to train, support, and motivate a team.
• Knowledge of Health & Safety standards and COSHH regulations.
• Strong organisational skills and the ability to manage multiple tasks effectively.
• Flexibility to work during peak seasons and handle seasonal preparations.