Floating Retail Manager (PHFRM)

Overview

We are looking for an experienced and highly adaptable Floating Retail Manager to provide operational leadership and stability across our parks. Centrally based at one park, you will travel across the region at short notice to support sites when a Retail Manager is absent, on leave, or when additional leadership intervention is required. This is a hands-on role for a confident manager who can quickly step into a park, take control of retail operations (bar and food), resolve issues, maintain standards, and lead teams — ensuring the business continues to perform strongly until a permanent manager is in place. You will work closely with, and report directly to, the Regional Retail Manager and the Park General Manager at each location you support.

Job Duties

• Take full responsibility for retail operations at parks requiring support, ensuring continuity, compliance, and strong commercial performance.
• Be available to deploy across the region at short notice to provide cover, stability, and operational leadership.
• Develop and implement short- and medium-term action plans to maximise bar and food sales through effective promotions, merchandising, and service delivery.
• Lead, motivate, and manage retail teams, setting clear standards for customer service, cleanliness, and professionalism.
• Identify operational, staffing, or performance issues and implement practical solutions to stabilise and improve the business.
• Manage stock control and rotation from approved suppliers, maintaining optimal stock levels, quality, and minimising wastage.
• Oversee cellar management and ensure product quality is maintained at all times.
• Prepare and manage retail budgets, monitor performance against KPIs, and take corrective action where required.
• Ensure full compliance with all legal and company standards, including alcohol licensing, food safety, gambling, and bingo regulations.
• Maintain high standards of health, safety, and cleanliness across all retail areas, including back-of-house and cellar areas.
• Support recruitment, training, and onboarding of new Retail Managers where required, providing handover and guidance to set them up for success.
• Act as a positive ambassador for the business, delivering a consistently high-quality guest experience across all parks.

Requirements

• Proven experience in retail management or hospitality, ideally within leisure, holiday park, or multi-site environments.
• Highly flexible and responsive, with the ability to travel and provide support at short notice as business needs require.
• Confident stepping into new teams and environments, with the ability to quickly assess situations and take control.
• Strong leadership skills with experience recruiting, training, and managing staff performance.
• Commercially minded, with experience managing budgets, stock control, and delivering against sales and profitability KPIs.
• Sound knowledge of food and beverage operations, including cellar management.
• Good understanding of relevant legislation relating to alcohol sales, food safety, and gambling.
• Excellent communication and interpersonal skills, with a hands-on and supportive management style.
• Strong working knowledge of health and safety regulations.
• Willingness to work a flexible schedule, including weekends, holidays, and peak trading periods.