Assistant General Manager (PHAGM)

Job Summary

Job Duties

• Assist in managing all operational aspects of the holiday park, including accommodation, facilities, and grounds, ensuring smooth daily operations.
• Ensure the highest standards of customer service are maintained throughout the park, fostering guest satisfaction and encouraging repeat business.
• Support the recruitment, training, and development of park staff, creating a positive, motivated, and high-performing team culture.
• Develop and implement strategies to drive revenue growth, improve occupancy rates, and maximise profitability across the park.
• Monitor and manage park budgets, ensuring financial targets are met and resources are used efficiently.
• Work closely with the Accommodation Manager to ensure all accommodations meet the highest standards, contributing to an exceptional guest experience.
• Ensure that all park operations comply with health and safety regulations, maintaining a safe environment for both guests and staff.
• Address guest complaints and issues promptly and professionally, ensuring a satisfactory resolution in line with company standards.
• Identify opportunities to improve operational efficiency across the park and implement best practices to enhance service delivery.
• Work closely with all department managers to ensure a cohesive and well-coordinated operation.

Requirements

• Proven experience in a similar role, preferably within the hospitality or leisure industry, with a solid understanding of park operations.
• Strong leadership and team management abilities, with the capacity to motivate, train, and develop staff.
• Previous knowledge of holiday park operations is a distinct advantage.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with guests, staff, and stakeholders.
• Ability to work effectively under pressure and in a fast-paced environment.
• Strong communication skills and the ability to work well as part of a team.
• Availability to work flexible hours, including weekends and holidays, as required by the business.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check