Holiday Services Manager
Job Summary
Job Duties
- Manage the Holiday Sales department’s budget and implement effective controls to monitor spending and maximise profitability.
- Manage trip advisor reviews, complaint handling.
- Sublet and private sublet management.
- Ensure that all operations meet legal and safety standards, such as gas safety and portable appliance testing certificates.
- Prepare and meet annual operating profit targets, while closely controlling expenditures within your department.
- Maximise occupancy rates for the holiday hire fleet, ensuring holiday homes and chalets are fully utilised.
- Maintain detailed records for each holiday home, including gas safety checks, carbon monoxide alarms, smoke alarms, and other safety compliance documents.
- Develop and maintain an efficient system for managing correspondence, reports, and administrative tasks related to holiday services.
- Monitor and maintain high standards of cleanliness for all holiday homes and chalets, ensuring cleaners meet the agreed operating standards.
- Ensure all holiday homes and chalets have accurate key counts, properly tracked and accounted for.
- Manage cash handling operations, including operating a cash point, controlling monies, and maintaining the security of the reception safe.
- Ensure that Welcome Packs are completed for each guest, including program information, membership cards, and any other relevant materials.
- Identify and pursue opportunities for improving operations, driving your department forward.
Requirements
- Strong PC skills, with proficiency in Excel and other office software.
- Excellent organisation and communication skills, capable of managing multiple tasks and coordinating between departments.
- The ability to work under pressure and meet deadlines in a fast-paced environment.
- A professional and outgoing personality with the ability to engage with both staff and guests.
- A clear understanding of company policies and the ability to always maintain confidentiality.
- Self-motivation and the ability to work independently and take the initiative.
- Flexibility to adapt to changing demands and work hours, especially during peak holiday seasons.
Skipton, Yorkshire, GB, BD23 4SD