Holiday Receptionist
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
Job Summary
Job Duties
- Providing exceptional after-sales service to caravan owners, ensuring their needs and expectations are met and exceeded.
- Welcoming potential holiday homeowners, handling their inquiries efficiently.
- Maintaining the reception area, ensuring it is clean, well-organised, and stocked with brochures and promotional materials.
- Acting as a key point of contact between holiday homeowners and park management, helping to foster strong relationships and enhance owner satisfaction.
- Assisting the sales team by preparing advertisements, updating stock information on the company website, and supporting sales appointments as needed.
- Upholding all company policies and procedures.
- Taking the initiative to suggest and implement improvements to enhance the overall customer experience.
Qualifications
- In lieu of the above education requirements, a combination of experience and education will be considered.
- A flexible approach to work, with the ability to adapt to various tasks and changing situations.
- Maintain and improving high standards of customer service.
- Excellent PC skills, with the ability to navigate company systems and update online resources.
- Strong organisational and communication skills to manage appointments and effectively liaise with customers and team members.
- The ability to work under pressure and meet deadlines in a fast-paced environment.
- Ability to maintain confidentiality and discretion in all dealings with customers and company information.
- Self-motivation and the ability to work independently as well as part of a team.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount on all food and beverage items on park
- Free premium eye test voucher
- Access to the Help@hand app offering health, wellbeing, and retail discounts
- Comprehensive Employee Assistance Programme
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme
IND1
Skipton, Yorkshire, GB, BD23 4SD
