Accommodation Manager

Job Summary

Job Duties

• Prioritise guest satisfaction by always ensuring professional and courteous communication.
• Assist in pre-season preparations and winter close-down tasks, including setting up and securing accommodations, managing inventory, and completing necessary maintenance tasks.
• Train, support, and monitor the cleaning team to ensure they meet company standards of cleanliness and safety.
• Ensure the cleaning team complies with Health & Safety standards and COSHH regulations; obtain relevant risk assessments and method statements from contractors.
• Manage key handling, inventory management, and the upkeep of safety equipment such as smoke detectors and fire extinguishers.
• Ensure all accommodations are inspected and meet company standards before guest check-in, and that any maintenance issues are promptly reported and addressed.
• Oversee the linen process and ensure all housekeeping areas are kept clean, tidy, and well-organised in compliance with Health & Safety regulations.
• Oversee staffing levels, including recruitment, scheduling, and rota management, to ensure adequate coverage and operational efficiency.
• Monitor and maintain the cleanliness and condition of all accommodations, ensuring they meet company standards.
• Greet and communicate with guests professionally and courteously, delivering exceptional guest service.
• Lead pre-season preparations, including setting up the fleet, managing inventory deliveries, and ensuring all units are guest ready.
• Oversee winter closedown activities, ensuring all accommodations are properly secured, cleaned, and prepared for the off-season.
• Manage linen stock levels and the overall linen process to ensure efficient operation.
• Foster strong communication and collaboration with the Holiday Service team to maintain the highest operational standards for the hire fleet.
• Ensuring all keys are always safeguarded and accounted for.
• Clean and maintain holiday homes and communal areas to a high standard, ensuring that all areas are spotless and well-organised.

Requirements

• Proven experience in a similar role within the hospitality or accommodation sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Commitment to delivering high standards of guest service.
• Knowledge of Health & Safety and COSHH regulations.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Flexibility to work during peak season and manage off-season preparations.
• This role is subject to a Basic Disclosure and Barring Service (DBS) check.