Holiday Services Manager

Job Summary

Job Duties

• Manage the Holiday Sales department’s budget and implement effective controls to monitor spending and maximise profitability.
• Manage trip advisor reviews, complaint handling.
• Sublet and private sublet management.
• Ensure that all operations meet legal and safety standards, such as gas safety and portable appliance testing certificates.
• Prepare and meet annual operating profit targets, while closely controlling expenditures within your department.
• Maximise occupancy rates for the holiday hire fleet, ensuring holiday homes and chalets are fully utilised.
• Maintain detailed records for each holiday home, including gas safety checks, carbon monoxide alarms, smoke alarms, and other safety compliance documents.
• Develop and maintain an efficient system for managing correspondence, reports, and administrative tasks related to holiday services.
• Monitor and maintain high standards of cleanliness for all holiday homes and chalets, ensuring cleaners meet the agreed operating standards.
• Ensure all holiday homes and chalets have accurate key counts, properly tracked and accounted for.
• Manage cash handling operations, including operating a cash point, controlling monies, and maintaining the security of the reception safe.
• Ensure that Welcome Packs are completed for each guest, including program information, membership cards, and any other relevant materials.
• Identify and pursue opportunities for improving operations, driving your department forward.

Requirements

• Strong PC skills, with proficiency in Excel and other office software.
• Excellent organisation and communication skills, capable of managing multiple tasks and coordinating between departments.
• The ability to work under pressure and meet deadlines in a fast-paced environment.
• A professional and outgoing personality with the ability to engage with both staff and guests.
• A clear understanding of company policies and the ability to always maintain confidentiality.
• Self-motivation and the ability to work independently and take the initiative.
• Flexibility to adapt to changing demands and work hours, especially during peak holiday seasons.