Park Warden
At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!
Job Summary
Job Duties
- Maintain a visible security presence throughout the park to ensure a safe and secure environment for guests and staff.
- Maintain accurate records of all security activities, including investigations of incidents, accidents, and witness statements.
- Manage site entrances, monitor visitor, staff, and customer activity to control access and ensure adherence to park policies.
- Provide appropriate storage and control of lost property, keeping detailed records of deposits and claims.
- Proactively discourage and address any on-site intruders, ensuring the security of the park.
- Offer on-site and local information to guests and staff, assisting with inquiries and enhancing their experience.
- Monitor and address any disruptive behaviour or situations likely to cause disturbances, ensuring a peaceful environment.
- Conduct thorough and unbiased investigations into incidents, providing detailed statements and reports suitable for use by third parties (e.g., police, courts).
- Maintain a good understanding of plot/pitch locations and the overall park layout to effectively manage security and respond to incidents.
- Be familiar with and manage procedures for late arrivals, ensuring guest needs are met and security is maintained.
- Handle customer comments and complaints, ensuring they are logged and directed to the appropriate departments. Inform the General Manager of any serious or potentially serious issues.
Requirements
- Proven experience in a security or warden role, with prior management experience preferred.
- Excellent organisational skills with the ability to manage multiple tasks, maintain detailed records, and handle incidents effectively.
- Strong verbal and written communication skills, with the ability to interact with guests, staff, and external authorities.
- Proactive problem-solving skills with the ability to manage and resolve security-related issues promptly.
- High attention to detail, especially in maintaining accurate records and conducting thorough investigations.
- Willingness to work a flexible schedule, including weekends, holidays, and evenings, as required by the needs of the park.
We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.
Benefits
At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.
We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount on all food and beverage items on park
- Free premium eye test voucher
- Access to the Help@hand app offering health, wellbeing, and retail discounts
- Comprehensive Employee Assistance Programme
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme
IND1
Par, Cornwall, GB, PL24 2AS
