Caravan Sales Administrator

Job Summary

Job Duties

• Interact with potential customers, providing excellent service by answering inquiries, addressing concerns, and offering information about available caravans and related services.
• Assist the sales team with administrative tasks, including preparing sales documentation, contracts, and invoices. Maintain accurate records of sales transactions, customer details, and payments.
• Manage and update databases and systems to ensure all information is accurate, up-to-date, and easily accessible.
• Schedule appointments and tours for potential customers to view caravans, coordinating with the sales team to ensure a seamless process.
• Organise and maintain both physical and digital filing systems for sales-related documents, such as contracts, agreements, and customer records.
• Work closely with the sales team, finance department, and other internal stakeholders to ensure smooth coordination and communication within the organisation.
• Ensure all sales paperwork is compliant with company policies and procedures, and that all documentation is completed accurately and on time.

Requirements

• Prior experience in a customer-facing role is highly desirable, with a proven ability to deliver excellent service and handle aftersales interactions.
• Proficiency in Microsoft Excel, Word, and other business software is essential for managing documentation and sales processes.
• Strong verbal and written communication skills are crucial for interacting with customers, contractors, and colleagues at all levels. Building close working relationships with centrally based sales processing teams is essential.
• The role supports a park that operates seven days a week, so the ability to work weekends and adapt to changing schedules is important.
• Excellent organisational abilities are required to manage aftersales, holiday home sitings, and contractor works effectively. The ability to work independently and under pressure is a must.