People Technology Analyst

Job Summary

We are looking for a detail-oriented and proactive People Technology Analyst to manage, maintain, and enhance our People systems, with a primary focus on SAP SuccessFactors.

This is a key role within the People team, responsible for ensuring the People Tech landscape supports efficient, data-driven decision-making and provides an excellent employee experience. You will act as a subject matter expert for SuccessFactors, working closely with the People Team, IT, and external vendors.

Job Duties

People Technology Management 

• Own the day-to-day administration of SAP SuccessFactors, including system configuration, maintenance, and troubleshooting.
• Manage user access, roles, and permissions in line with governance policies.
• Manage business rules, workflows, role-based permissions (RBP), MDF objects, and picklists.
• Maintain system documentation including configuration workbooks, process maps, and data dictionaries.
• Perform regular system audits to ensure optimal performance and compliance.
• Oversee data imports/exports, including mass data uploads using templates and import tools.
• Review and assess SAP SuccessFactors biannual releases, identifying impacts and opportunities.
• Coordinate testing cycles (UAT/SIT) and manage deployment of new features.
• Maintain and manage test environments, including refreshes and test data setup 

Process Improvement & Optimisation  

• Identify opportunities to improve HR processes through system enhancements and automation.
• Lead or support the implementation of new modules or system upgrades.
• Provide user support, troubleshooting, and training to the People team and wider business.
• Leverage system capabilities (e.g. workflows, notifications, business rules) to improve efficiency.
• Support data migrations, system integrations, and testing activities.
• Assist with change management, communications, and training during system changes.
• Collaborate with IT and external vendors to resolve issues and deliver improvements.

Reporting & Analytics  

• Build and maintain advanced reports using SuccessFactors reporting tools (Ad Hoc, Canvas, Story Reporting).
• Develop dashboards and visualisations using tools such as Power BI or similar.
• Provide insights and analytics to support strategic decision-making.
• Support regulatory and internal reporting requirements 

Requirements

• Proven experience working with SAP SuccessFactors (e.g. Employee Central, Performance & Goals, Recruitment, Onboarding 2.0).
• Strong understanding of People processes and data structures.
• Experience in People systems administration and configuration.
• Strong analytical and problem-solving skills.
• Advanced Excel and reporting skills.
• Ability to manage multiple priorities and stakeholders.
• Experience with reporting tools (e.g. Power BI).
• Exposure to People transformation or system implementation projects.
• Detail-oriented with a strong focus on data accuracy.
• Proactive and solutions-focused mindset.
• Ability to work both independently and collaboratively.