Partner & Group Bookings Coordinator

Job Summary

Job Duties

• Coordinate group bookings from initial inquiry to post-booking follow-up, ensuring all details are accurately recorded and communicated.
• Build and maintain strong relationships with partners and group clients, addressing questions, requests, and special requirements.
• Collaborate with internal departments, such as Operations, Marketing and Holiday Sales to ensure all arrangements are in place for group arrivals.
• Manage contracts, payment processing, and confirmation details for group bookings, ensuring compliance with company policies.
• Track and monitor booking trends, identifying opportunities to optimise and grow group sales.
• Prepare and deliver regular reports on group and partner booking metrics to the Yield Manager.
• Assist in the development of promotional materials and presentations to support partnership initiatives.
• Maintain accurate records of partner agreements and ensure timely follow-up on renewals and feedback.
• Also attending in person events outside of working hours. 

Qualifications

• In lieu of the above education requirements, a combination of experience and education will be considered.
• Previous experience in a reservations, sales, or customer service role, ideally within hospitality or travel.
• Strong organisational skills and attention to detail with the ability to manage multiple bookings and deadlines.
• Excellent communication and interpersonal skills, with a customer and guest-centric approach.
• Proficiency in reservation software and Microsoft Office Suite.
• Good general standard of literacy, numeracy, and IT skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive, proactive attitude with a focus on delivering exceptional service to partners and group clients.
• Build and maintain strong relationships with partners and group clients, addressing questions, requests, and special requirements.