IT Infrastructure Analyst

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team!  Join us today!

The IT Infrastructure Analyst is responsible for ensuring the stability, security, scalability and efficiency of infrastructure deployed across all Park Holidays’ locations throughout the UK by managing both cloud and on-premises environments. This role plays a critical part in maintaining business continuity, supporting digital transformation, and optimising IT operations.

JOB DUTIES

1. Monitor and manage Azure resources, including virtualisation to ensure high availability and performance.
2. Secure IT Systems by implementing security policies, monitoring for threats, and ensuring compliance with relevant regulations (e.g. GDPR, SOX, PCI DSS) and industry standards.
3. Support physical network infrastructure by configuring and maintaining servers, appliances, L2/L3 switches, VLANs, and network security.
4. Optimise licensing and costs by managing Microsoft 365 and Azure resources effectively.
5. Act as a point of escalation and provide technical support to troubleshoot and resolve infrastructure, network, and application-related issues to other internal teams within IT.
6. Manage and deploy both on-premise and cloud-based infrastructure at all levels of the OSI model.
7. Monitor the infrastructure landscape so that it remains supportable, secure and performant.
8. Ensure that security patching remains compliant and that risks are highlighted, managed and\or mitigated wherever possible for all infrastructure and applications across the business.
9. Ensure IT compliance and governance is adhered to for GDPR, SOX, PCI DSS and other regulatory framework the company adheres to, ensuring that commitments and deadlines are met or exceeded.
10. Take ownership of any escalated requests or incidents from the IT Service Desk team through to resolution.
11. Support in the delivery of IT projects by understanding the scope and applying creative technical skills to devise a solution using new or existing technologies.
12. Provide technical and operational support to the resolution and recovery of normal operations following Critical and Major Incidents.
13. Strive to identify areas for service, process and technical improvements by constantly reviewing current processes and ways of working and challenging the status quo.
14. Investigate technology and solutions to meet current and future business challenges or requirements.
15. Work with both internal and external resources to deliver operational excellence.

REQUIREMENTS

• Extensive experience of management and deployment of Microsoft/Azure technologies and services such as: Active Directory, DNS, DHCP, Group Policy, Intune, Azure Virtual Desktop, Azure Files, FSLogix, Network Security Groups, Load Balancers, SQ
• Extensive experience of management and deployment of virtual machines (including appropriate resource allocation) in both on-premises (Hyper-V, VMware) and Azure environments.
• Extensive experience of management and deployment of Windows based operating systems including installation, configuration and troubleshooting (Windows 10/11, Windows Server 2016-2022).
• Working knowledge of networking principles, protocols (TCP/IP, DNS, DHCP), technologies (VLAN's, VPNs) and hardware (switches, firewalls).

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

Benefits

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount on all food and beverage items on park
• Free premium eye test voucher
• Access to the Help@hand app offering health, wellbeing, and retail discounts
• Comprehensive Employee Assistance Programme
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme