Contact Centre Advisor

Job Summary

We are seeking a motivated and customer-focused Contact Centre Advisor to join our team. The successful candidate will be responsible for delivering excellent customer service, handling inbound and outbound calls, and liaising with park staff to ensure our customers' needs are met.

Job Duties

Recruitment Day Details

Location: Glovers House, Glovers End, Bexhill-On-Sea, East Sussex, TN39 5ES
Date: 17th December
Time: 9:30 AM

This engaging day will give you an inside look at life at Park Holidays UK while allowing us to get to know you and your unique skills.

What to Expect on the Day

• 9:30 AM - Arrival:
• Check-in, complete paperwork, and pick up your name badge. Be sure to bring your Right to Work documentation.
• 9:45 AM - Welcome & Introduction:
• Get an overview of Park Holidays UK’s mission and values, plus a brief video about our team, culture, and exciting guest-first approach.
• 10 AM - Recruitment Activities Begin:
• Guest Interaction Role Play: Show your skills in a one-to-one, 10-15 minutes guest scenario. You’ll handle up to two questions, demonstrating your responsiveness and professionalism in a real-life context.
• Brief Interview: Enjoy a relaxed, 10- 15 minutes conversation with our hiring manager to discuss your experience and excitement for the role.

Each activity will last about 15 minutes as you rotate through the different sessions.

Why Join Park Holidays UK?

Park Holidays UK offers a welcoming environment with opportunities for career growth, a guest-first culture, and a strong team spirit. Successful candidates in this fixed-term role till the end of September will also have the chance to apply for other exciting positions across various departments.

We’re Looking for People Who:

• Communicate well and are eager to create exceptional guest experiences
• Enjoy working collaboratively and are excited about building a rewarding career in guest service
• Are flexible, adaptable, and ready to become part of our fun, supportive team

The Job Role

1. Answer inbound calls and assist customers with specific needs.
2. Build customer interest in the services and products offered by Park Holidays.
3. Provide customer service of the highest level.
4. Make outbound calls to collect balances and follow up on general requests.
5. Liaise with park staff on a day-to-day basis.
6. Visit parks to ensure your knowledge base is constantly updated.
7. Review and provide constructive feedback on marketing material.
8. Work in compliance with General Data Protection Regulations (GDPR) and Payment Card Industry Data Security Standard (PCI DSS) requirements.
9. Deliver training to new and current Advisors, when required.
10. Attend relevant training courses as recommended by your Line Manager or the Company.
11.  

Requirements

• Ability to handle complaints, difficult conversations and situations.
• Ability to see enquiries and projects through to completion.
• Ability to work on your own initiative with a logical and methodical approach to work.
• Active listening skills.
• Excellent customer service skills, including discovery-questioning, listening, establishing rapport, matching, and closing.
• Flexibility and ability to adapt quickly to changing priorities.
• Friendly and tactful personality.
• Good general standard of literacy, numeracy, and IT skills.
• Good timekeeping.
• Open-minded attitude.
• Patience and the ability to remain calm in stressful situations.
• Proficiency in speaking to guests, addressing enquiries, and communicating clearly over the phone.
• Strong team working ability.