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Contact Centre Advisor

Head Office
Job Type:  Seasonal
Classification:  Full Time
Compensation:  NMW

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team!  Join us today!

 

OVERVIEW

We are seeking a motivated and customer-focused Contact Centre Advisor to join our team. The successful candidate will be responsible for delivering excellent customer service, handling inbound and outbound calls, and liaising with park staff to ensure our customers' needs are met.

JOB DUTIES

  • Answer inbound calls and assist customers with specific needs.
  • Build customer interest in the services and products offered by Park Holidays.
  • Provide customer service of the highest level.
  • Make outbound calls to collect balances and follow up on general requests.
  • Liaise with park staff on a day-to-day basis.
  • Visit parks to ensure your knowledge base is constantly updated.
  • Review and provide constructive feedback on marketing material.
  • Work in compliance with General Data Protection Regulations (GDPR) and Payment Card Industry Data Security Standard (PCI DSS) requirements.
  • Deliver training to new and current Advisors, when required.
  • Attend relevant training courses as recommended by your Line Manager or the Company.

REQUIREMENTS

  • Proficiency in speaking to guests, addressing enquiries, and communicating clearly over the phone.
  • Excellent customer service skills, including discovery-questioning, listening, establishing rapport, matching, and closing.
  • Active listening skills.
  • Good general standard of literacy, numeracy, and IT skills.
  • Ability to work on your own initiative with a logical and methodical approach to work.
  • Strong team working ability.
  • Patience and the ability to remain calm in stressful situations.
  • Friendly and tactful personality.
  • Good timekeeping.
  • Open-minded attitude.
  • Ability to handle complaints, difficult conversations and situations.
  • Ability to see enquiries and projects through to completion.
  • Flexibility and ability to adapt quickly to changing priorities.

    •  

    We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.


    Benefits

     

    At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

     

    We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

     

    Employee Benefits at Park Holidays UK include:

    • Generous discount on holidays across our parks
    • Discount on all food and beverage items on park
    • Free premium eye test voucher
    • Access to the Help@hand app offering health, wellbeing, and retail discounts
    • Comprehensive Employee Assistance Programme
    • Discounted gym memberships
    • Employee referral scheme
    • Sales referral scheme
    • Free expert mortgage advice
    • Company pension scheme





    Location: 

    Bexhill-On-Sea, East Sussex, GB, TN39 5ES

    Ref:  132901

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