Office Coordinator

Date Posted: 1/9/2017

Job Description

Office Coordinator

Community: Holiday West Village

Are you an office support professional who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Communities and help us to build something special! We are looking for an Office Coordinator to perform routine office/clerical responsibilities for one of our manufactured housing communities. You will also serve as the face of Sun Communities as you interact with current and prospective residents who come to the office with questions and concerns. This is a great entry-level opportunity to begin a career with us, as you will learn about all facets of the management of your community. We allow you the latitude to make the position your own. Apply today and take your first steps down a rewarding new career path!



OVERVIEW



Office Coordinators handle the routine office work and administrative responsibilities of the community.  They are also responsible for assisting with planning and coordinating community events and activities.



JOB DUTIES




  1. Establish rapport with residents and prospective residents, field community comments, suggestions, and complaints, and forward to the appropriate manager

  2. Prepare and distribute resident and community communications (i.e. rule reminders, violation notices, increase letters, delinquency notices, eviction paperwork, lease addendums and renewals)

  3. Prepare bills and statements for approval

  4. Perform administrative functions including answering phones, typing, copying, faxing, and filing

  5. Complete and maintain community records, reports, and files

  6. Collect and post resident security deposits, processing fees, rents, inspection or other fees; record in the proper accounts and issue receipts

  7. Make collection calls for rental payments

  8. Process move-ins and move-outs

  9. Assist with the preparation of marketing materials and implementation of resident relation activities

  10. Assist prospective residents by reviewing new and used home listings, showing homes, and assisting with applications

  11. Forward all customer service requests to the Community Manager

  12. Maintain petty cash fund, recording expenditures in proper accounts



REQUIREMENTS



As an Office Coordinator, you must be pleasant, professional and well-spoken. You must also be highly organized and detail-oriented with the ability to manage multiple tasks simultaneously. It is also important you display excellent verbal and written communication and interpersonal abilities as well as the diplomatic skills to handle customer complaints effectively.



  • High school diploma or GED

  • Minimum 2 years secretarial/administrative experience

  • Strong customer service skills

  • Excellent telephone skills

  • Good problem solving skills

  • Professional appearance

  • Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner

  • Previous experience using Yardi, a plus

  • Property management office experience, a plus