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Loss Mitigation Representative

Main Office (MOS)



Our Loss Mitigation team is looking for a Loss Mitigation Representative to join the team. If you are a customer service all start with experience in a fast-paced environment, we want to talk to you!


As a Loss Mitigation Representative you'll be responsible for coordinating the collection and lease break programs to maximize recovery of bad debt and minimize costs associated with move-outs.


  1. Respond to past resident’s disputes and inquiries related to charges on their Final Statement of Security Deposit Account in a timely and professional manner.
  2. Coordinate collections prior to account being filed; negotiate settlements with debtors when applicable.
  3. Review resident requests to break their lease and determine lease break penalty when applicable; communicate to Community Manager.
  4. Prepare and forward written lease break settlements for agreement to community for resident signature; follow-up with Community Manager for signed agreement and payments, and notate terms of agreement in Yardi.
  5. Provide authorization for collection agency to file lawsuits by verifying account balance due.
  6. Provide documentation that substantiates debt owed to collection agencies and attorneys as requested in a timely manner (i.e. pictures of damages, invoices from contractors, copies of lease agreements, copies of renewals, written communication with resident, rent ledgers, and court documents).
  7. Negotiate settlement with past resident directly or indirectly with collection agency and/or attorney; negotiate with residents not yet sent to collection agency on payments to meet monthly collection goal.
  8. Respond, research and resolve current and past resident inquiries related to account disputes and delinquencies in a timely and professional manner; update Community/Resort Manager on past resident delinquency inquiries.
  9. Prepare settlement agreements for past residents prior to account being sent to collection agency.
  10. Review, approve, generate and send lease break agreements to collection agencies per company policy.
  11. Complete deposit accounting for lease break residents after move out; generate final accounting in Yardi and send Final Statement of Security Deposit Account to resident.
  12. Collaborate with Regional Vice Presidents participating in Eviction Mitigation Program; prepare Eviction Mitigation Agreements for residents past due on their account to reduce delinquencies.
  13. Process lease break fee payments as received from past residents, attorneys and collection agencies.
  14. Provide backup support to the Loss Mitigation Manager with monitoring bankruptcy residents.
  15. Monitor Chapter 7 Bankruptcy cases to confirm monthly rent is paid on time; ensure bankruptcy cases are discharged, files are processed and scanned to file.
  16. Other duties as assigned.


  • High School Diploma or GED
  • Minimum of 3 years customer service experience with remote or external customers
  • Prior collections experience, a plus
  • Excellent customer service and communication skills
  • Strong troubleshooting and negotiation skills
  • Highly organized and detail-oriented
  • Intermediate to advanced computer proficiency including the ability to use the Microsoft Office Suite, email and internet


At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with two PPO plan designs so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental Plan
  • Voluntary Vision Plan with the option of electing coverage for you and your family members at affordable rates
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with employer matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Site Rent Discounts for team members who live in our communities
  • Paid Time Off including nine holidays, vacation, personal, sick time, bereavement and pay for jury duty

Southfield, MI, US

Employment Type:  Regular
Classification:  Full Time
Job Reference:  80832

Nearest Major Market: Detroit

Job Segment: Customer Service Representative, Customer Service

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