Lead Concessions Attendant

Job Summary

Job Duties

• Assists the manager with scheduling, ordering, menu creation, and other administrative tasks. (Essential)
• Addresses and resolves customer satisfaction issues promptly and professionally. (Essential)
• Serves as a primary point of contact offering guidance and support to Concessions Attendants (Essential)
• Ensures compliance with state and local food preparation requirements. (Essential)
• Serves alongside Concessions Attendants to fulfill orders quickly and efficiently.
• Provides friendly, high-quality, and genuine hospitality for each guest.
• Greets guests, takes orders, prepares, and serves offerings in accordance with established standards.
• Demonstrates knowledge of the menu and offerings, including dietary and allergen guidelines.
• Operates the cash register; receives payments by cash or credit card, and accurately counts and provides change when applicable.
• Prepares food and beverages throughout the day as needed, anticipating and responding to guest volume.
• Works neatly and safely, adhering to all health department rules and sanitation guidelines.
• Follows recipes accurately while maintaining consistent food and beverage preparation processes.
• Completes food and beverage assignments accurately, neatly, and in a timely manner.
• Performs shift opening, closing, and side work duties as assigned.
• Stocks and replenishes food, beverages, paper products, and utensils as needed.
• Cleans, sanitizes, and maintains concession areas in accordance with sanitation guidelines.
• Follows sanitation standards, including washing cookware and utensils throughout the shift.
• Assists with setting up and breaking down events at resort functions.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• 6 months in Minimum of 6 months of previous food and beverage experience. (Preferred)
• Ability to read and comprehend written instructions.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to work both independently and as part of a team.
• Ability to tolerate fluctuations in temperature, including working outdoors in various weather conditions.
• Basic computer proficiency, including email and internet navigation.
• Must have a valid driver's license
• Required Certifications/Licensures:(Serve Safe Certification )