Director of Resort Food & Beverage

Palm Creek Resort & Residences (PCK)

Casa Grande, AZ, US




Cultivating a culture of authentic hospitality, the Director of Resort Food & Beverage supports business objectives and growth by overseeing the daily administrative and operational tasks of the resorts entire Food & Beverage program, including all food-and-beverage-related events and activities. This role is responsible for the overall front and back of house planning, direction, evaluation, and control of the Food & Beverage service units, achieving operational and financial goals.


  • Promotes and represents Sun Outdoors and the National Food & Beverage program in a positive manner.
  • Oversees the daily administrative and operational tasks of the resorts Food & Beverage program, including the front and back of house, events, and activities.
  • Oversees all Food & Beverage production, including menu planning, purchasing, cost control, and inventory for both the front and back of house.
  • Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
  • Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
  • Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
  • Conducts team member performance reviews and recommends compensation adjustments.
  • Collaborates with the National Food & Beverage and Marketing teams to create promotional packages, create group menus, and update pricing to reflect current market conditions.
  • Manages planning, budget analysis, and reporting for the Food & Beverage program costs across the resort.
  • Ensures Food & Beverage programs across the resort maintain compliance with Suns quality and financial standards as well as government and Health Department standards.
  • Maintains current knowledge on all state and local health and safety guidelines.
  • Other duties as assigned.
  • Interacts with guests throughout their dining experience to ensure their needs are properly met.
  • Addresses guests grievances to improve and increase guest satisfaction.
  • Confirms accuracy of monthly inventory counts and reconciles inventory with invoices.
  • Ensures compliance with preparation and maintenance of required records, reports, and paperwork for the Food & Beverage department.
  • Interacts professionally with a diverse group of team members, suppliers, and customers.
  • Ensures consistent and fair administration of policies.
  • Ensures all safety standards are being followed, meals are properly portioned, and waste is minimal.
  • Establishes strong vendor relationships and competitive pricing to ensure proper profit margins and unique selections for Food & Beverage establishments.
  • Ensures all Food & Beverage equipment is in proper working order and satisfies all health and safety requirements.


  • High School Diploma or GED (Required)
  • Bachelor's Degree in hotel, restaurant, tourism, or event management (Preferred)
  • 5 years of experience in restaurant/food and beverage service management with increasing responsibilities
  • 6 months of experience in P&L management
  • Ability to respond to business needs after normal business hours.
  • Demonstrated ability to manage multiple competing priorities
  • Excellent organizational skills
  • Excellent problem solving skills
  • Excellent written and verbal communication skills
  • Flexibility to work events during non-business hours
  • Mentality of a leader with a willingness to learn and grow
  • Ability to maintain a professional resort image, including cleanliness and appearance standards.
  • Ability to use Microsoft Office suite (Word, Excel, Outlook)


At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental Plan
  • Vision Plan 
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life and Accidental Death and Dismemberment Insurance
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Paid Parental Leave
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Job Reference:  122027


If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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